Rocksock

Customer Service

There is nothing we value more than the trust and confidence in relationship with our Clients.

Our strive is 100% Customers satisfaction. Happy Customers and a lots of Smiles is our top priority.

These are our business principles.

 

Shipping & Delivery

 

We do our very best to ensure that you receive your socks as fast as possible.

 

Delivery Time

 

All items are normally despatched within one working day from the time we receive payment.

Place your order and make payment before 4pm (UK Time) and it will be handled the same working day using Express Mail Service (EMS).

 

The delivery times are:

 

– Within UK & EU: 3-5 business days;

– Rest of the world: 2-14 business days.

 

Delivery times are estimates and we shall not be liable for delays caused by Customs entry procedures nor in the delivery process.

 

Shipping Charges

 

Shipping is free when you order four or more products. If you order less that that amount, shipping charge will be added to your order:

 

– Within EU: € 4.00

– Rest of the world: € 4.99

 

Custom Duties

 

Your order is sent from our UK or European warehouses. When ordering goods for international deliveries you may be subject to import duties and/or taxes that apply to your country, ROCKSOCK is not responsible for any charges that are incurred from custom or import duties. Therefore we suggest that you check the requirements in your country before placing an order.

 

If you have any other questions regarding your delivery, please contact us by using our contact form.

Returns & Exchanges

 

Returns General

 

Your satisfaction and happiness is our top priority. If for any reason you are not absolutely satisfied with your ROCKSOCK products, you can exchange or return socks to us (for a full refund) within 15 days of receiving them. The socks have to be unused including all attached labels and original packaging.

When you return or exchange socks, you have to cover shipping charges. As soon as we receive them, we will exchange your socks or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges.

 

Returns Procedure

 

If you need to exchange or return socks, contact us at customer care via contact form. Please, state your order number, reasons for return and whether you want an exchange or a refund. We will then contact you with further instructions on how to proceed with the return.

Please, contact us before returning the socks, otherwise you may not get your refund or exchange! We do not take responsibility for any socks lost during the return shipping. Please, be sure to use a shipping method that provides a tracking number so you can follow its journey. We cannot issue refunds for items we do not receive.

For further information or assistance please contact us at customer care via contact form and we will respond within one business day.

Payment

 

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

Credit Cards: Visa, MasterCard.

Paypal: When selecting PayPal as your prefered payment method, you will be redirected to the PayPal website to make your payment.

Bank Transfer.

Terms & Conditions

 

General Terms & Conditions

 

Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the ROCKSOCK Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

 

Terms of Sale

 

As the brand owner and official online distributor of ROCKSOCK®, we guarantee for the authenticity of our products.

 

The purchase of a product offered on www.rocksock.com website is subject to the following Terms and Conditions.
Dispatch times may vary according to availability, but usually it is 1 – 2 business days. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which ROCKSOCK will not be responsible.
For security reasons, in order to contract with ROCKSOCK you must have a valid payment types acceptable to us. ROCKSOCK retains the right to refuse any request made by you, and ROCKSOCK reserves the right to close your ROCKSOCK account at its sole discretion. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate.

Privacy Policy

 

ROCKSOCK is totally committed to protecting the privacy and security of www.rocksock.com Customers and website Visitors. We fully appreciate and respect the importance of data privacy and security on the Internet.

 

Protecting your security

 

We are always striving to make sure your information is protected. As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information.
We offer full secure “https” access to the ROCKSOCK.com website and to all data information. Access to all data on ROCKSOCK is password-protected, and secured by SSL encryption when it is exchanged between your web browser and the ROCKSOCK Services.
For secure your credit card, we don’t have access and we don’t store details of the security code that you need to input in order to complete an order using your credit card.
We will do our best to protect your personal data, but please help keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts. As emails, instant messaging, and similar means of communication are not encrypted, we also would recommend not communicating any confidential information through these means.

 

Collection, Processing & Use of Personal Data

 

Information Collection & Procesing:

 

• Browsing our site;
• Saving an item;
• Registering & logging on ROCKSOCK;
• Making a purchase from ROCKSOCK;
• Contacting ROCKSOCK Customer Care;
• Using ROCKSOCK social media & banners.

 

Using your Personal Data.

 

We collect the information from you for an internal and statistical purposes only, to be able to provide the Best Services to you.

We do not share with nor sell your personal data to any third party company and we have taken the necessary measures to safeguard the transmition of your personal data, by using Secure Socket Layer (SSL) technology.

 

Use of Cookies

 

When you visiting our site, we may use cookies. A cookies is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognize your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. Cookies allow us to analyze our site traffic. A cookie cannot give us access to your computer or to information beyond what you provide to us.

 

Here is how and why we use cookies:
• Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Add to Wishlist”;
• Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience;
• Customer preference cookies – when you are browsing or shopping on ROCKSOCK, these cookies will remember your preferences, like language or location, so we can make your shopping experience as seamless as possible, and more personal to you;
• Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

 

By using ROCKSOCK website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete ROCKSOCK user experience that we pride ourselves on providing to our Customers.

Contact Rock Team

 

All data information on ROCKSOCK website is controlled by ROCKSOCK Limited.

 

We are always keen to hear from our Customers and Visitors. We are always thankful for any time you spend providing us with the knowledge we need to ensure our Customers are completely satisfied.

 

If you have any questions or feedback, please do not hesitate to contact our Rock Team, we will be delighted to answer any questions you may have.

You could contact us via Contact Form, or write to us at:

 

ROCKSOCK Limited
207 Regent Street
London, W1B 3HH

England

 

Sincerely yours,

ROCKSOCK